Technical Support (¡Ayuda!)

1. Issue: Hearing audio but seeing the video

Cause: The issue is likely being caused by an adblocker.  Some privacy settings can accidentally hide the video layer!  

Possible solutions: Try these three things:

  1. Refresh page.
  2. Disable Adblockers.
  3. Try another browser. (Chrome, Firefox, Safari)

Clarification about the audio files ....

There is only one set of audio files for both the textbook and workbook/study guides. Each audio file is used for both. The textbook contains the “script” and reading that goes with the audio file. The Workbook (Manual de actividades) contains the actual blanks to be filled in while listening to the audio file.

The audio is specifically designed to “talk” you through both the textbook and workbook activities. For example, a narrator will say, “Lección uno. Comprensión. Ejercicio A…” and then provide the audio content used to respond to the workbook questions & activities. 

Recent Updates & fixes

3 May 2026:

The Q&A content needed attention. Originally (a long time ago) I included two different sets of questions from various sources. But the questions were redundant, some answers were wrong, and the number of questions was overwhelming. With a little AI help I went through every episode and combined the Q&A sets, grouped the questions, and checked the answers. It took three long, tedious days to complete. I hope you like the results.

13 Apr 2026: 

  1. Received feedback that a user did not know how to access the videos. I moved the “ticket” image from the right sidebar to the center on each page.
  2. Added a pop-up to explain that there is only one set of audio files for both the textbook and workbook/study guides. When the headphones icon appears in either the textbook or workbook, it refers to the single audio file for that episode.

Please send suggestions and ideas. I will continue to update the site based on feedback.